Delivery times are estimates only, and we can’t guarantee specific dates. To ensure you order arrives on time please allow as much time as possible during this peak sales season.

We process and ship orders Monday through Friday. Orders placed on weekends or public holidays will be shipped on the next available business day. 

Please ensure all details of your order are correct before completing checkout. Once an order has begun processing in our warehouse, changes cannot be made. Contact our customer service team for assistance, but note that adjustments may not be possible.

We will provide you with a freight tracking number via email upon dispatch of your order. You can use this tracking number to follow the progress of your order delivery by entering it into the relevant freight company website.

During busy periods, couriers might not scan your order at every transit point. It’s normal for an order to only be scanned at pickup and delivery in these peak periods. If it’s been 2 or more business days past the estimated arrival date, please contact our customer service team—we’re here to help!

Absolutely! You can collect your order from Hueseeka HQ. Just select the "Pickup In Store" option at checkout. Once your order is ready, we'll send you an email with all the details. 

Location: 20 Millennium Place, Tingalpa QLD 4173 

Christmas pickups are available until 19th of December 

Please bring your order confirmation and a valid ID when collecting your items.